HASNAH BINTI AM ABDUL AZIZ Kolej Poly-Tech MARA (KPTM) Alor Setar
CommQuest: Workplace Communication Escape Room is an innovative gamified teaching and learning project designed to improve organizational communication skills among college students. This project transforms conventional classroom instruction into an interactive workplace escape room where students solve communication-related challenges through teamwork, problem-solving, and experiential learning activities. This innovation was developed to address issues such as low student engagement, limited confidence in professional communication, and lack of exposure to authentic workplace communication practices. CommQuest incorporates major topics in Organizational Communication, including communication processes, communication barriers, report writing, meetings, memorandums, business letters, electronic mail, and workplace communication skills. Students participate in mission-based challenge stations where they complete tasks such as preparing meeting agendas and minutes, writing memos, correcting business emails, identifying communication barriers, and solving workplace scenarios. The innovation integrates QR codes, clue cards, role cards, digital forms, and gamification elements to create an engaging and collaborative learning environment. This project applies active learning, simulation-based learning, and collaborative learning approaches to strengthen students’ communication competency, leadership, teamwork, and workplace readiness. CommQuest supports both face-to-face and blended learning environments, making it practical and adaptable for higher education institutions. This innovation aligns with Sustainable Development Goal (SDG) 4: Quality Education by promoting interactive and student-centered learning experiences, and SDG 8: Decent Work and Economic Growth by enhancing employability and professional communication skills. Overall, CommQuest provides a creative, low-cost, and impactful educational innovation that bridges classroom learning with real-world workplace communication.